What is a web site's top-most element, which usually includes the title and possibly a logo, called?

Which of the following describes mass media before the advent of the Internet?

A) centralized/top-down B) costly to publish C) controlled by professional gatekeepers (i.e., editors and publishers) D) mostly one-way communication with limited feedback channels E) all of the above

Rephrase the statement, "You are so irresponsible!" into a more supportive form, using

extended "I" language. What will be an ideal response?