Which of the following is NOT one of the four approaches to listening discussed in Chapter 2?

A company is interested in hiring the best insurance company to provide coverage for employees. The company asks several insurance representatives to discuss different plans for consideration

In this case, the representatives should use a(n) __________ conflict style with the other representatives in order to gain the business. a. collaborating b. competing c. yielding/accommodating d. compromising

According to the 5M Model of Leadership Effectiveness, effective leaders explain the rationale or reasons for the decisions they make

True False