When it comes to how a team is designed (i.e., members, communication, goals, norms, etc…) and team leadership, which of the following statements is most true based upon the studies from the Xerox customer-service teams?
a. For optimal performance, it is more important to have a well-designed team than a team with a good leader.
b. For optimal performance, it is more important to have an excellent leader than a well-designed team.
c. Both team design and leadership are equally important.
d. Well-designed teams tend to sabotage leaders.
a
Business
You might also like to view...
Properly designed and targeted telemarketing provides many benefits, including purchasing convenience and increased product and service information
Indicate whether the statement is true or false
Business
Which of the following does NOT add cash flows to the parent's free cash flows?
A) royalties B) cannibalization of exports C) overhead management fees D) licensing agreements
Business