Which of the following is an example of joint problem solving?
a. Three young interns practicing under the guidance of an experienced dentist
b. A novice and an expert working side-by-side on a new project
c. Five new employees working on a Web-based project
d. A novice carpenter working under the supervision of a senior carpenter
b. A novice and an expert working side-by-side on a new project
A major goal of knowledge management is to somehow capture and document the valuable work-related tacit knowledge of others and to turn it into explicit knowledge that can be shared with others. Joint problem solving is a process in which a novice and an expert work side-by-side to solve a problem so that the expert’s approach is slowly revealed to the observant novice.
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