Organizational behavior seeks to make organizations more profitable by addressing the treatment of people and the way they do their jobs

Which of the following is most useful for developing information that might lead to breakthrough products?

a. survey research b. focus groups c. conjoint studies d. customer visit programs e. concept tests

The inclusion of wage escalator clauses in collective bargaining agreements

a. has rapidly risen in recent years. b. has been opposed by management. c. is automatic. d. is prohibited in some industries.