When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?
A. "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
B. "Mrs. Redding, I can't use this card because it expired two months ago."
C. "Why are you trying to pay us with an expired credit card?"
D. "Mrs. Redding, this card has expired; would you like me to bill you instead?"
E. "If I put the charge through on this expired card, the credit card company will be furious."
A. "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
Your best response would be to politely explain that the card has expired and offer the patient another payment option. You may offer to bill the patient as a last resort, but it would be better to receive payment today.
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