______ are a major new medium of mass communication?

Felicia always gets really nervous before speaking in public, so she decided to face her fear and join the public speaking organization Toastmasters. In this example, Felicia has chosen to reduce her speaking anxiety by

A) knowing her audience. B) focusing on her message rather than on her fear. C) giving herself a mental pep talk. D) seeking speaking opportunities.

__________________ communication tactics for leadership include ignoring conflict, changing subjects, agreeing with others, and refusing responsibility

Fill in the blank with correct word