Companies can avoid e-service problems by:
A)
investing in redundant servers and rapid-loading Web pages.
B)
answering emails within 24 hours or so if at all possible.
C)
requiring customers to use live chat.
D)
All of the above.
A
Business
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Making adjustments to the marketing plan is part of which stage of market planning?
A) SWOT analysis B) portfolio analysis C) implementation and control of the marketing plan D) situation analysis E) development of marketing objectives
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Responsive supply chains should be preferred when:
A) product variety is low. B) demand is predictable. C) contribution margins are low. D) product variety is high.
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