Centralized purchasing and decision making, as well as cost efficiencies, are characteristics of which form of retail institution?

Your annotated presentation should leave out:

a. your blueprint slide b. your first moving blueprint slide c. all moving blueprint slides d. none of the above

Southwest's culture of "be happy, enjoy your work, and make customers smile" was reinforced by

A) Herb Kelleher's leadership. B) stories of how Southwest was founded. C) language and acronyms used throughout the airline industry. D) all of the above