Yakov wants to sit in his easy chair and listen to his music, loudly. Sven, his roommate, needs some quiet time to study for a major exam the next day. If Yakov listens to his music, Sven won't be able to study. What kind of conflict does this situation reflect?

Presentation aids do all of the following EXCEPT

A) contribute to credibility and confidence. B) reinforce your message. C) increase communication apprehension. D) help you gain attention and maintain interest.

Kara is a single mother who comes to work looking disheveled and unorganized. If her supervisor evaluates Kara by saying "Kara is untidy and unorganized because she is a single mother," this is an example of

A) fundamental attribution error. B) overattribution. C) inconsistency D) self-serving bias.