What are the nine important brand concerns upon which nonprofits must focus (according to Keller)?

What will be an ideal response?

• Does the brand have sufficient salience?
• Does the brand have a fuzzy image?
• Does the brand achieve "points of parity?
• Does the brand have a reality problem or a perception problem?
• Nonprofits must track both perceptions and feelings with regard to the brand – are they doing that?
• Did the nonprofit find a "brand champion" to support the brand internally?
• Does the nonprofit make sure that everyone is "singing the same song" — ensuring both internal and external branding communication?
• To strengthen and focus the brand does the nonprofit use – when resources permit – a branding specialist to help the organization maximize its investment in the brand?
• Does the nonprofit continuously monitor the branding program and make changes when needed?

Business

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Indicate whether this statement is true or false.

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