Emotional appeals are especially important in what stage of the persuasive process?

Edward, a cancer patient, was sent an email with an attached document with information about his health insurance. He couldn't find the email in his inbox for quite some time, as he had to go through many emails from various sources

What was the email lost in? a. Clutter b. Scrap c. Spam d. Trash

Paul Ekman discovered that all of the following are examples of facial paralanguage, called conversational signals, except ______.

a. affect displays b. emblems c. illustrators d. regulators