The retail store where David works always adds extra staff during the busy holiday season and summer months. Managers know that this additional staff will relieve some of the stress year-round employees feel. The addition of the extra staff is an example of a _____.

Employees may be required to take drug tests if they

a. display signs or symptoms of drug abuse. b. have been injured on the job. c. are outstanding employees. d. all of the above

The primary goal of a differentiation strategy is make your firm's products appear to be different than your competitors' products

Indicate whether the statement is true or false