Which model considers both people in a conversation to be senders and receivers simultaneously?

An agenda is a __________ that specifies what is to be discussed, in what order, and for how long

a. report b. goal c. meeting d. guide

The term used by the text to describe "a zesty, enthusiastic, lively feeling with a slight edge to it" is

A. heightened sensitivity. B. managed anxiety. C. positive nervousness. D. focused enthusiasm.