Taking a strategic approach to conflict management, what are three things you should do before initiating a discussion?
What will be an ideal response?
Students should include three of the following:
You should know what you want to occur as a result of the interaction. You should decide if the issue is worth confronting (or worth confronting right now). It is important to try to understand what the other party's goals might be. You should think about when and where the conversation should take place and what tactics you believe will be most effective.
Communication & Mass Media
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