Darren, an appointed leader for a problem-solving group at Sheldon Advertising, has used his

communication to effectively guide the group through all the phases of the group process.

Speci?cally
identify four skills the textbook identi?ed as communication strategies for an effective and motivating leader
to use with a group.


What will be an ideal response?

The student can refer to the "Ethics in Communication" and "Building Your Con?dence" sections in this chapter to
answer this question. Their answer should include the following:
1. Create a positive climate and try to minimize defensive communication.
2. Recognize the strengths and weaknesses of each member (including himself) and encourage participation.
3. Address con?icts.
4. Keep the group on task.

Communication & Mass Media

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Communication in Bolivia could be characterized as:

a. showing a strong reliance on logic in the verbal messages. b. relying on messages that are highly specific. c. strongly perceiving that the self is separate from the group. d. depending on what people already share as meaning.

Communication & Mass Media

In class, Mark frequently interrupts Professor Chang, asking direct questions and sometimes challenging her statements. Mark believes that it is his right to question an instructor to accommodate his learning style. Professor Chang also calls on Mark frequently in class, as she knows he will have a comment or observation related to the lecture. This style of classroom interaction represents what type of culture?

A. Feminine B. Individualistic C. Collectivistic D. Masculine

Communication & Mass Media