Describe the servuction system for a high-contact service like an upscale restaurant

What will be an ideal response?

The servuction system includes a technical core (food preparation) and a service delivery system (physical environment and wait staff). In a restaurant, this would consist, in part, of the kitchen and cooks at its technical core that would be backstage. The interior and exterior of the facility, visible equipment, and wait staff are also part of the servuction system, but are visible to the customer. Other customers who would also patronize the restaurant at the same time might also have an impact on customer perceptions. Finally, other contact points that may impact the consumer include television commercials, word-of-mouth from friends, and driving by the exterior of the facility.