Which of the following is a formal document that conveys responsibility for shipped merchandise to the shipper?
a. Sales invoice
b. Receiving report
c. Bill of Lading
d. Purchase order
c
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Which of the following statements is not true regarding team work?
a. A team that exerts too much control over individual members can run the risk or reducing creativity and encouraging tunnel vision. b. A team that exerts too little control, with attention to process and areas of specific responsibility, may not be productive. c. Individuals that typically work alone or tend to be introverted may need additional encouragement to participate. d. Extroverts may need to be encouraged to listen to others and not dominate the conversation. e. Unconventional thinking may challenge the process of the team in a negative way.
Experienced quality of service is determined by:
A) an image the customer forms after the service encounter. B) market communications and image of the company. C) past experiences that the customer had with company. D) word of mouth communication and customer needs.