Open-ended questions are the best way to collect the information for the ________ ________ and ________ ________

Which of the following is the MOST common mechanism of injury in older patients?

A. falls B. burns C. abuse D. suicide

All of the following statements are true of appointment schedulers EXCEPT:

A) he or she must be familiar with the requirements of different types of appointments. B) he or she must be a skilled manager. C) he or she must understand the provider's scheduling wishes. D) he or she must be able to work under pressure. E) he or she may be the first contact the patient has with the healthcare facility.