As President Obama's speech-writer, Favreau was told of events that needed speeches, then come up with ideas, wrote the speeches, and gave them to the President who rarely made changes

To be a more responsible consumer, John researched where the groceries sold at the local megastore come from and how it affects the local agricultural industry. This is an example of

a. being socially, economically, and culturally responsible as a consumer. b. educating oneself about the circumstances and impact of capitalism. c. favoring one type of product over others. d. favoring one type of store over others.

Based on the “playbook” for crisis management, what should senior management do when a crisis occurs?

a. Have a public interview with a television reporter to manage the story. b. Have locally based company officials handle the media. c. Issue a written public statement of sympathy. d. Be on site immediately after an accident.