If backlogged incidents are increasing, it indicates that help desk personnel are doing something that's working

Indicate whether the statement is true or false

False If backlogged incidents are declining, it indicates that help desk personnel are doing something that's working. When you identify what that is, you can encourage them to continue. If the backlogged incidents are increasing, it indicates a problem.It might be that backlogged incidents are increasing matching a trend of increased incidents. If nothing is done, the trend will likely continue until the backlog causes more problems, such as a decline in customer satisfaction.