The manner in which the user interface guides users through the flow of the application is called ________

An example of an operation that does not add value is ____________________________.

a) removing iron ore from the ground and shipping it to a steel mill b) filling the underground gasoline tanks at a service station c) making a wedding cake d) moving components to a warehouse for storage until the factory needs them e) moving luggage from a cab to the airport ticket counter

The best example of a finite customer population is the:

A) car-buying public of an automotive manufacturer. B) constituents in a precinct lining up to vote. C) e-mail messages arriving at a major ISP mail server. D) members of the Management department at your university waiting to speak to the Dean about their department chairman.