Visual learners would much rather read material presented orally

A software company wants to update its website with information about some of its new products. The PR manager suggests the details are prepared and posted in a question-and-answer format. What is this format called?

a. FAQ b. Media c. Advisories d. Facts

Strategic planning is a process in which communicators decide

A) whom to speak to, what to say, how to organize ideas, what tone to use. B) the speech, the speaker, the occasion, the audience. C) the exigencies, the constraints, the opportunities. D) the rhetorical, the organization, the topic, the main points. E) the specific purpose, the general purpose, the thesis statement.