According to the 2011 Razorfish Customer Engagement Report, the most important reason for customer engagement across channels and touch points is ________
A) the consistency with which a company addresses the needs of their suppliers
B) getting needs addressed quickly and efficiently by companies
C) feeling that the companies people deal with are trustworthy
D) the need to feel valued by the companies people do business with
D
Business
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Many companies are beginning to realize that they are not really market and customer driven, they are product and sales driven. In the attempt to transform themselves into true market-driven companies, firms are required to change
Describe and explain what changes are necessary.
Business
In everyday use, the term attitude refers only to the ________ component of attitude
A) cognitive B) informational C) behavioral D) affective
Business