The MOST important reason for health care professionals to develop excellent telephone skills is to:
a. increase their chances for promotion
b. work more efficiently.
c. project a positive image of their facility.
d. impress the public with their professionalism.
c
FEEDBACK: a. Incorrect. Excellent telephone skills represent their facility positively.
b. Incorrect. Excellent telephone skills represent their facility positively.
c. Correct.
d. Incorrect. Excellent telephone skills represent their facility positively.
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