An important step in stakeholder management is the assessment of your own capabilities

By reading a mission statement, employees should understand their common purpose and the ____ direction of the organization or department

a. Overall c. Traditional b. Established d. Specified

A U.S. metals broker advertises, "95 percent of orders shipped from stock" even though the company has no warehouses and no inventory. When questioned about the falseness of the ad, the broker responded, "We do ship 95 percent of our orders from stock, but it is from suppliers' stocks, not ours.". To respond to this ethical question, the broker used a(n) __________ strategy

a. reactive b. offensive c. accommodative d. proactive e. prospective