Understanding the real needs of two people and then looking for creative solutions that allow both parties to have their needs met is an example of which of the following?

To manage service capacity, service firms must turn down some prospective customers if they do not have the capacity to meet demands

Indicate whether the statement is true or false a. True b. False

The service level is the probability that the inventory available during lead time will meet demand

Indicate whether this statement is true or false.