________ management is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value

A fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks is a

a. hollow structure. b. virtual organization. c. horizontal design. d. boundaryless organization.

An unlicensed assistant could do all of the following EXCEPT

a. hold an open house b. measure a property for square footage c. sign checks on a trust accounts d. show a property and answer a buyer's questions