While discussing the technique of preparing yourself physically to improve the quality of your listening, the speaker kept asking the audience to remember the "S-O-L-E-R":
S for squarely face the person, O for open the body position, L for lean toward the person, E for eye contact, and R for relax. What approach was the speaker employing?
a. Using memory joggers
b. Using listeners' frame of reference
c. Using competing messages
d. Using the primacy principle
A
Communication & Mass Media
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