The lower the level of _______ used, the more clearly the listener will understand the speaker

What use does a reporter have of FAQs?

a. They are an easy way to get information from an organization's web site b. A reporter can copy and paste a FAQ into his or her article in lieu of actually writinganything c. Reporters can't use FAQs because they are notoriously unreliable d. By using a FAQs machine a reporter can send documents over phone lines

This refers to the communication strategies people use for preserving their own or others' self-esteem.

A. openness B. niceness C. alluding D. task E. facework