Which of Garvin's dimensions of quality include the "bells and whistles" contained in products?
A) performance
B) conformance
C) features
D) aesthetics
E) perceived quality
C
Business
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__________- fraudulent trading in the company stock by a broker-dealer, a dividend change, a contract for the sale of corporate assets, a new discovery or process or product, a significant change in the firm's financial condition, potential litigation against the company.
Fill in the blank(s) with the appropriate word(s).
Business
Which of the following is needed to ensure accurate responses that reflect the feelings of the entire population?
A) Sampling bias B) Leading questions C) Validity D) Representative samples E) Online surveys
Business