Speech Communication is a humanistic and scientific field of study

Guidelines for productive conflict include

(1) monitoring your personal behavior and the behavior of others for signs of destructive conflict; (2) identifying common goals and interests; (3) developing norms to work on problems; (4) working on problem identification and definition; (5) focusing on mutual gain; (6) setting a meeting to work on the conflict: (7) developing solutions and narrowing the choices for action; (8) committing to solutions; and (9) monitoring the process. Indicate whether this statement is true or false.

When there is a contradiction between what is being said and what is being done, verbal messages are more believable than nonverbal messages

Indicate whether the statement is true or false