Given that a customer purchased the brand Cessy in the present year (year 1), determine the probability that a customer will purchase Cessy in year 3

Knowledge workers are people who succeed by adding value to information

Indicate whether the statement is true or false

Which of the following statements about change is not true?

a. change is simple if you follow the steps chronologically in the change process. b. trust is an important aspect of any change effort. c. changes often upset the political system in organizations. d. cultures vary in terms of their comfort with change. e. all of the above