How does total quality management (TQM) obtain objective feedback?
A. From the methods that use charts to detail causes of problems, measures of performance, or relationships between work-related variables.
B. From the methods that rate behaviors in terms of a scale showing specific statements of behavior that describe different levels of performance.
C. From the methods that use several statements describing each trait to produce a final score for that trait.
D. From the method that lists traits and provides feedback for each trait.
E. From managers, peers, and customers about the employee's personal qualities
Answer: A. From the methods that use charts to detail causes of problems, measures of performance, or relationships between work-related variables.
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