Which one of the following is not an appropriate layout preparation tool?

What should you include in a message to make it more persuasive to employees?

a. validation of shared concerns b. a positive vision of change c. options for them to choose d. all of the above

The difference between the price for which travel agencies can obtain the service and the price they can charge when selling the service is called________.

Fill in the blank(s) with the appropriate word(s).