What are some Themes you recognize from the Social CRM Road Map?

What will be an ideal response?

? Set up interviews with front-line personnel to understand things like
business requirements.
? Technology matters: Look for technology trends and create a long-term
technology road map.
? Pay attention to people issues, for example, perceptions of past initiatives.
? It should come back to customer needs.
? Make it count: Establish metrics and keep it business-centric.