Tristan and Juliet, a newly married couple who intend to go to Egypt for their honeymoon, bought a Europe travel package on Jizo Inc, an online travel site

As they have never seen Europe or used the services of Jizo before, they were largely dependent on other customers' feedback and signals for service quality. Which of the following characteristics of service is highlighted in this instance?
A) service intangibility
B) service inseparability
C) service variability
D) service perishability
E) service distinction

A

Business

You might also like to view...

When the market is lower than cost, and the indirect method of recording the write-down is used, what account is credited?

a) a loss account b) merchandise inventory c) allowance to reduce inventory to market d) cost of goods sold

Business

When Daimler and BMW pooled resources to develop standardized auto components, the sourcing strategy could best be described by which of the following?

A) keiretsu B) virtual companies C) joint venture D) vertical integration E) few suppliers

Business