Multilingual ability is often a deciding factor if two candidates are otherwise equally qualified for a position in a medical office.

Which of the following statements is not true regarding scheduling hospital services and admissions?

A) The hospital admitting department must be contacted to schedule admission. B) The patient's insurance carrier must be called to get authorization. C) Instruction sheets and check-in procedures are given to the patient. D) The physician calls the insurance company to get an authorization number.

Under which of the following circumstances would selling products to a massage therapy client be ethical?

A) If you are required to push products by a spa that employs you B) If a client asks about a product that he or she knows is available through you and is not pressured to buy it C) If you must meet a monthly sales quota D) Never