Why are courtesy, etiquette, and manners important at work?
A. Employers are concerned about the decline of polite behavior in society.
B. People must work together, often under stressful conditions, to meet customer needs.
C. These behaviors help form and maintain effective working relationships.
D. Failure to demonstrate these behaviors can lead to interpersonal conflicts.
E. All of the above
Answer: E
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Vesicles, pustules, and bullae are considered primary lesions
A. True. B. False.
Answer the following statements true (T) or false (F)
1. Contracts between an MCO and the physician and healthcare facility will affect the patient and the provider, not the staff. 2. The list of covered medical services under an insured’s policy is called the schedule of benefits. 3. The necessity for change in healthcare is widely accepted. 4. To maintain professionalism, the medical office specialist should always use medical terms when discussing claims issues with a patient. 5. The Patient’s Bill of Rights is a written contract between the patient and the provider.