Which HR practice would most likely be improved through a firm's efforts at corporate social responsibility?

Goodwill may be recorded when:

a. it is identified within a company. b. one company acquires another in a business combination. c. the fair value of a company's assets exceeds their cost. d. a company has exceptional customer relations.

One trend in labor unions is toward

a. extensive growth in existing labor unions. b. flexibility in pay plans rather than focusing on rigid base salaries. c. a refocus on core members and offering better benefit packages. d. stronger collective bargaining negotiation with less arbitration by the NLRB.