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Three major obstacles standing in the way of effective emotional communication are

A) Western syndrome, the cowboy syndrome, and inadequate interpersonal skills. B) fear, the cowboy syndrome, and emotional contagion. C) emotional contagion, society's rules and customs, and fear. D) society's rules and customs, fear, and inadequate interpersonal skills.

An American diplomat will be addressing a group of political and business leaders during her trip to Japan. In considering context, she should be careful to avoid

a. being too obvious and direct in stating the case. b. relying on vague expressions or symbolic language. c. bringing up examples or illustrations to come to a conclusion. d. presenting evidence and only implying a related point.