Every "touch point" provides important data about consumers

Tina is a weak manager because when she trains people the reinforcement type she uses is

a. positive reinforcement. b. fixed interval. c. fixed ratio. d. punishment. e. intermittent extinction.

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives

Should you take her advice? Why or why not? What techniques can you use in evaluating the problem?