A DVD-ROM drive enables you to play DVDs and save files to them

Indicate whether the statement is true or false

FALSE

Computer Science & Information Technology

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When two computers are connected using Windows Remote Assistance, the desktop of the computer needing help is called:

A) Remote Assistance novice B) Microsoft Knowledge Base C) Remote Assistance expert D) Windows Remote Assistance

Computer Science & Information Technology

A user reports that a file used yesterday is missing. The technician asks the user to show where the file was located. The technician then asks the user to show the attributes of the folder where the file was stored and sees that the folder allows files to be saved and changed in the folder. The technician also asks the user to use the Previous Versions tab and sees that the folder was modified

yesterday. Which step of the troubleshooting process should the technician perform next? A) Establish a theory of probable cause. B) Test a theory to determine the cause. C) Identify the problem. D) Establish a plan of action.

Computer Science & Information Technology