What is the formula for percentile rank?

All of the following are steps in the problem-solving sequence EXCEPT

A) define and analyze the problem. B) identify possible solutions. C) establish criteria for evaluating solutions. D) network with peers.

"You mean you finally got a different job?" is an example of

a. message overload. b. selective listening. c. a leading question. d. an open-ended question. e. a loaded question.