Discuss what the six-sigma approach is and how it can be applied to service quality and productivity
What will be an ideal response?
Six-sigma was originally developed by Motorola to improve product quality and reduce warranty claims. Six-sigma, statistically, means achieving a quality level of only 3.4 defects per million opportunities. Over time six-sigma has evolved from a defection reduction approach to an overall business improvement approach that can now be applied to services. Process improvements and process design/redesign form the cornerstone of the six-sigma approach. Many services use this strategy to reduce defective encounters, reduce cycle times, and improve productivity. For example, GE Capital applied six-sigma to reduce the backroom costs of selling consumer loans, credit card insurance, and payment protection.
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To make it easy for an audience to follow instructions, ________
A) put the directions at the start of your message B) use bullets instead of numbers if the sequence or order of steps is important C) include only one action per step D) identify the condition at the end of each step if an instruction is conditional E) place the explanation before the action if a step requires explanation
What is the definition of text analytics according to the experts in the field?
What will be an ideal response?