Relational talk is to trust and empathy as CR talk is to ____________

Emotion can be aroused through all of the following EXCEPT:

a) demonstrating competence. b) vivid language. c) descriptive detail. d) effective delivery.

Kevin is an environmentalist who is highly concerned about global warming. On world environment day, he delivers a speech explaining the reasons for global warming and what common people can do to alleviate global warming. In the context of public speaking as a type of communication, Kevin plays the role of a _____

A) ?decoder B) ?sender C) ?receiver D) ?facilitator