Which of the following is the process of designing, managing, and improving the movement of products through the supply chain?

A series of creative improvements in the sales process that enhance the customer experience is known as:

A) relationship modeling B) customer-oriented sales C) value-added selling D) transactional selling E) managing relationships

A manager should do all of the following to minimize process losses when a group's activities are reciprocally interdependent EXCEPT ________

A) encourage team members individually by offering them incentives for good performance B) emphasize that each group member can make an important contribution to the group C) increase group size so the work will get done effectively D) reward group members based on group performance