Satellite technology dramatically reshaped the fundamental structures and operating practices of the telephone, television, and radio industries but had little impact on printed media

All of the following are true about the process of establishing criteria for evaluating a solution EXCEPT

A) Brainstorm potential solutions before you establish criteria. B) Use your criteria as standards by which you can judge potential solutions. C) After you establish criteria, keep your list to use later in the decision-making process. D) Groups can often avert political battles by outlining criteria for a good solution. E) All of the above are true about the process of establishing criteria for evaluating a solution.

All of the following are characteristics of Emotional Intelligence EXCEPT

A) self-awareness. B) self-management. C) social awareness. D) capacity to please others. E) relationship management.