In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:

Which of the following statements regarding employee eligibility for group benefits is TRUE?

A) Age and sex determine eligibility B) An employee on disability leave is eligible for group benefits C) Union workers may not be excluded D) Employees must be actively at work

When it is used, the time limit on the certain defenses provision in a health insurance policy provides that the policy cannot be contested and claims cannot be denied after 2 (or 3) years EXCEPT

A) for incomplete policy records B) for nonpayment of premiums C) for mental incompetence of the insured D) for fraudulent statements in the application