A ________ transition simply shows how two ideas differ

Some customers of an IT company were facing problems accessing information, getting clarifications, and getting assistance while making purchases

A manager put together an experienced team from various departments to communicate with customers and help them access information. This project is only possible by a) managing the company's website. b) adopting a new policy. c) accessing a social networking site. d) providing the company's e-mail address.

A(n) is negative, stubborn, and disagreeable without an apparent reason

A. joker B. aggressor C. blocker D. dominator